Policies

Booking & Service Policies

Everything you need to know before booking. We believe in transparency — no surprises, just great food and seamless service.

Booking & Deposits

A signed service agreement and 50% deposit are required to secure your event date.
Dates are not held without a deposit. We book on a first-come, first-served basis.
The remaining balance is due 7 days prior to your event.
For events booked within 14 days, full payment is due at time of booking.
We accept payment by credit card, Zelle, and bank transfer.

Cancellations made 30+ days before the event: deposit is fully refundable minus a $150 administrative fee.
Cancellations made 15–29 days before the event: 50% of the deposit is refundable.
Cancellations made within 14 days of the event: deposit is non-refundable.
Rescheduling requests made 14+ days in advance will be accommodated based on availability at no additional charge.
Rescheduling within 14 days of the event is subject to a $200 rescheduling fee.

Final guest count must be confirmed no later than 7 days before the event.
Guest count increases after the final confirmation are subject to availability and may incur additional charges.
Menu changes are welcome up to 14 days before the event at no charge.
Menu changes requested within 7 days of the event may be subject to a modification fee depending on ingredient availability.

All dietary needs — vegan, gluten-free, kosher, halal, and severe allergies — must be disclosed at the time of booking.
We take allergen requests seriously and take every precaution; however, we cannot guarantee a completely allergen-free environment.
Guests with life-threatening allergies are encouraged to consult with Chef Rhonda directly prior to the event.

All events include Chef Rhonda or a designated lead chef plus appropriate service staff based on guest count.
Setup and breakdown time is included in the quoted service window. Please ensure venue access is available accordingly.
Events requiring service beyond the agreed time window are billed at $150/hour per staff member.
Cater2uSF staff are uniformed, insured, and trained in food safety and hospitality.

We serve the San Francisco Bay Area, including the Peninsula, East Bay, South Bay, and Tri-Valley at no additional travel charge.
Events outside the Bay Area are welcome — travel fees will be quoted at the time of inquiry.
Parking and travel costs for events in San Francisco may be added to the final invoice.

We're happy to walk you through anything before you book. Reach out and we'll get back to you within 24 hours.